IT Konsulentydelser, Hardware og Software
• Projektering, Planlægning, Analyse og Installation. • 1-3 level support Voice Recording/databaser. • Databaseadministration, Design/Udvikling af Business Intelligence. • Netværksovervågning, Hardware/applikationer, Windows services. • Office 365 og Microsoft Azure Cloud services.
BMH Gruppen's speciale :
Installation og Support af VOIP Voice Recording
Call/Contact Center - Dealer Telefoni - Andre virksomheder med Voice Recording's behov.
Har dit firma styr på udgifterne til VOIP Voice Recording service/support aftalerne.
Vi mener, vi er i stand til at give dit firma store besparelse på op til 30-50% på jeres nuværende service/support aftaler.
Vi anvender produkter som er markedsledende indenfor Voice Recording (NICE) med integration af PBX systemerne, Avaya, Astra (MX-One) samt Microsoft Lync, vi kan tilbyde løsninger med Microsoft Multi Data Center, Security forbindelse med Certifikater samt løsningsmodeller med integration af business data fra CRM systemer.
NICE Recordings Solutions
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- How to Get the Most Out of Your Quality Calibration 20. March 2017Calibration is the act of precise measuring and adjusting to fit a standard. Calibration in the contact center is also more complex than weighing pounds and kilograms. While some metrics like call length are exact, others, like friendliness and professionalism, are more subjective. The calibration of quality management processes is the best way to ensure […]
- The Death of the Contact Center 20. March 2017It seems like every vendor these days is tuned to my needs. From my cable provider to Uber...everyone cares about what I think, feel and best of all, how I experienced their service. Enterprises today, are focusing on perfecting the customer journey...about capturing customer feedback, understanding how they can do better...and execute the appropriate actions.